Studio Policies

Effective Date: January 26, 2026

These policies help us keep classes fair, consistent, and enjoyable for everyone.


Booking and Credits

  • A class credit is required to reserve a spot in class.
  • Credits and packages may have expiration dates as listed at the time of purchase.
  • Membership credits roll over while your membership remains active.


Membership Auto-Renewal, Pausing, and Cancellation

  • Monthly memberships automatically renew every 30 rolling days.
  • To pause or cancel a monthly membership, you must contact nicole@easternshorecore.com.


Cancellations

  • At this time, Eastern Shore Core does not charge a late cancellation fee.
  • We reserve the right to implement a late cancellation fee in the future, with advance notice, if this policy is abused or if no-shows and late cancellations significantly impact class availability.


No-Shows

  • No-shows will forfeit their class credit.
  • If you are unable to attend, please cancel your reservation so another client may take your spot.


Waitlists

  • If a class is full, clients may join the waitlist.
  • If you are added from the waitlist up to two (2) hours before the start of class (including early morning classes), you are responsible for attending or canceling if you can no longer make it.


Late Arrival

For safety and to respect the class experience, late entry may be limited at the instructor’s discretion.


Age Policy

Clients must be 16 years or older to attend classes unless otherwise approved in writing by Eastern Shore Core.


Illness Policy

For the health and comfort of our community, please do not attend class if you are feeling unwell or experiencing symptoms of illness.


Grip Socks and Dress Code

For safety, comfort, and proper movement:

  • Grip socks are required for Reformer Pilates classes.
  • Please wear comfortable athletic clothing that allows safe movement and a full range of motion.
  • For safety on the reformer or any apparatus, clothing should be form-fitting (not loose or baggy).
  • Long hair should be tied back.
  • Please do not wear necklaces or bracelets during apparatus-based classes.


Studio Etiquette

To support a focused class environment:

  • Please arrive on time.
  • Please silence your phone during class.


Community Standards

Eastern Shore Core is a welcoming space for all. Discrimination, harassment, or hate speech of any kind is not tolerated.


Photography and Social Media

From time to time, Eastern Shore Core may take photos or short video clips in the studio for marketing and promotional purposes. If you prefer not to be included, please notify us in advance or speak with the instructor before class.


Teacher Substitutions

Instructor substitutions may occur as needed. We will always strive to provide a high-quality experience regardless of instructor changes.


Weather Closures

In the event of inclement weather or unexpected closures, schedule updates will be communicated via email and/or text and reflected in our online booking schedule.


Personal Belongings

Please keep personal items secured and stored neatly. Eastern Shore Core is not responsible for lost, stolen, or damaged items.


Refunds

  • Purchases are generally non-refundable unless otherwise stated in writing.
  • If you believe an error occurred, please contact nicole@easternshorecore.com as soon as possible.


Policy Updates

We may update these policies from time to time. Updates will be posted on our website and/or booking page and may also be communicated via email and/or text.