Booking and Credits

• Each class reservation requires a credit. Our booking platform allows you to book beyond your available membership credits, essentially “borrowing” a future credit to reserve a class in advance. If your next renewal does not provide an available credit before class begins, you’ll be charged the drop-in rate.
• Membership credits expire at the end of each 30-day billing period and do not roll over automatically.
• If you’ll be away for two to three weeks, your trip may be too short for a membership pause but long enough to leave credits unused. Email nicole@easternshorecore.com to request a rollover exception. Requests are reviewed individually and are not guaranteed.
• If you cancel your membership, your remaining credits stay available until the end of your final paid billing period. Any unused credits expire at that time, unless we’ve confirmed otherwise in writing.

Memberships, Pauses, and Cancellations

• Monthly memberships renew automatically every 30 days. Credits and grace passes follow your individual billing period, not the calendar month.
• You can cancel your membership in your account settings. Please cancel before your next billing date to avoid another charge.
• To request a pause, email nicole@easternshorecore.com before your next billing date. Memberships may be paused for a minimum of 30 days and a maximum of six months. Memberships that remain paused for six months will be canceled.
• Trips of one week or less are not eligible for a pause.
• Membership payments are non-refundable once processed, including if you did not realize you had enrolled in a recurring membership. Please review your renewal date before your next payment.
• Memberships, class packs, credits, and special offers cannot be transferred to another person unless we’ve approved the transfer in writing.

Late Cancellations and No-Shows

• Cancel class reservations at least 12 hours before class begins. Cancellations made less than 12 hours before the start time result in the loss of your class credit and a $15 late cancellation fee.
• If you miss a class without canceling before it begins, it is considered a no-show. You’ll lose your class credit and be charged a $15 no-show fee.
• Each monthly membership includes one automatic grace pass per 30-day billing period. It waives the $15 fee for your first late cancellation during that billing period. The class credit is not returned.
• Grace passes do not apply to no-shows. Your grace pass is there for unexpected situations; additional late cancellation fees and all no-show fees will apply. Please do not request additional fee waivers.
• Applicable late cancellation and no-show fees are charged automatically to the payment method on your account at 12:00 pm the following day.
• Any unpaid fees must be paid within seven days of the charge. After seven days, booking access will be suspended until the balance is paid.
• If you use an HSA to pay for your membership and it does not cover these fees, please keep a separate credit card on file for those charges.

Private Session Cancellations

• Cancel private sessions at least two hours before the scheduled start time.
• If you cancel less than two hours before your session, the session is forfeited and will not be returned to your account.

Waitlists

• If a class is full, you’re welcome to join the waitlist.
• When a spot opens, you’ll receive a text and an email with a link to complete your booking on our website. Joining the waitlist does not automatically reserve an open spot.
• If you normally use the app, you may need to log in through your phone’s browser to complete the booking.
• Open spots are subject to availability. If the spot is no longer available when you try to book, another client has claimed it.

Booking a Guest

• You can book a guest through the website or app when you book your own spot at the same time.
• To add a guest to an existing reservation, email nicole@easternshorecore.com with your guest’s first and last name, email address, and phone number.
• If your guest cancels late or does not attend and has no payment method on file, you are responsible for the applicable fee.

Arriving Late

• Please arrive on time. For safety and to protect the class experience, instructors may decline late entry.

Age Requirements

• Clients must be at least 16 years old unless we’ve approved an exception in writing.

What to Wear

• Grip socks are required for Reformer Pilates classes.
• Wear comfortable athletic clothing that allows you to move freely.
• For reformer and other apparatus classes, choose form-fitting clothing without loose or baggy pieces that could get caught in the equipment.
• Tie back long hair and remove necklaces and bracelets before apparatus classes.

Studio Etiquette

• Silence your phone during class so everyone can stay focused.
• Please arrive free of strong scents, including perfume, cologne, and lingering smoke or marijuana odors. These can be overwhelming for others, especially clients with sensitivities to smells.

Photos and Social Media

• We sometimes take photos or short videos during class for marketing and social media. If you prefer not to be photographed or filmed, please notify us in writing or tell your instructor before class begins.

Instructor Substitutions

• Instructors occasionally need coverage because of illness, emergencies, travel, or scheduling conflicts.
• If your instructor changes, class will still run as scheduled, and our regular cancellation policies will apply.

Weather and Closures

• If weather or other unexpected events require a closure or schedule change, we’ll notify you by email and/or text and update the online schedule.

Community

• Eastern Shore Core is a welcoming space for everyone. We do not tolerate discrimination, harassment, or hate speech.

Personal Belongings

• Please store your belongings in the cubbies provided.
• Security cameras are in use in common areas for everyone’s safety.
• Eastern Shore Core is not responsible for lost, stolen, or damaged belongings.